Privacy Policy
Last Updated: September 04, 2026
This Privacy Policy describes how The Hideout Salon ("we," "us," or "our") collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us ("Consumers"). We are committed to protecting your privacy and to safeguarding your Personally Identifiable Information ("PII"). Please read this Privacy Policy carefully to understand how we handle your information.
By accessing or using our website or our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
Personal Information. When you book an appointment, purchase products or services, or otherwise interact with us, we may collect PII that you provide to us voluntarily. This may include your name, email address, telephone number, mailing address, and any other information you choose to provide.
We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. By entering your phone number, you are agreeing to receive text messages from The Hideout Salon. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
Appointment and Service Records. We maintain records of your appointments, the services performed, and notes regarding your hair, color history, and preferences, in order to provide continuity of service.
Booking Information. Appointments are scheduled through our third-party scheduling provider. Depending on the method of booking, you may be directed to that provider’s website, or a booking window may open within our website. Where booking occurs on a provider’s own website, that provider’s privacy policy governs your activity on that website.
Transaction Information. When you purchase services or products, we receive a record of the transaction. Card payments are processed by our payment processor. We do not collect or store your full payment card number.
Automatically Collected Information. We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device type, and the pages you visit. We do not employ advertising pixels or third-party analytics services on this website.
Cookies. We may use cookies and similar technologies that are necessary to operate the website and, if you shop with us, to retain the contents of your cart. We do not use cookies for advertising purposes. You may block or delete cookies through your browser settings, though certain features of the website may cease to function.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing Services. To schedule and perform salon services, to maintain your client record, and to respond to your inquiries.
Order Fulfillment. To process, fulfill, and deliver orders placed through our online shop.
Communications. To send you service-related communications regarding your appointments, and, where you have opted in, promotional communications regarding offers, products, and salon news. You may opt out of promotional communications at any time.
Website Improvement. To analyze and improve the functionality, content, and user experience of our website.
3. Text Messaging
Where you have provided your mobile telephone number, we may send you:
Service messages relating to your appointments, including confirmations, reminders, changes, and responses to inquiries you initiate; and
Promotional messages regarding offers, products, and salon news, where you have opted in to receive them.
Consent to receive promotional messages is not a condition of booking an appointment or of purchasing any goods or services.
Message frequency may vary. Message & data rates may apply. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
4. Sharing Your Information
We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party. However, we may share your information in the following circumstances:
Business Operations. We may share your information with third-party service providers who assist us in performing essential business functions, including our scheduling provider, our website and online shop host, and our payment processor. Consumers may request the identities of these service providers by contacting us at the address below.
Compliance with Legal Requirements. We may disclose your information where required by law or in order to comply with legal process.
Sale or Merger. In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring party, and your information will continue to be protected in accordance with this Privacy Policy.
5. Data Retention
We retain client records for so long as you remain a client of the salon, and thereafter for so long as is necessary for our business records and to satisfy our tax and legal obligations.
6. Your Choices and Rights
You have the following rights regarding your information:
Access. You may request access to the PII we hold about you.
Rectification. You may request correction of inaccuracies in your PII.
Deletion. You may request deletion of your PII, subject to our legal obligations.
Data Portability. You may request a copy of your PII in a structured, machine-readable format.
Opt-Out. You may opt out of promotional communications at any time, and may stop text messages at any time by replying STOP.
To exercise any of these rights, please contact us at the address below.
7. Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect PII from children under 13 online. Services provided to minors in the salon are booked by a parent or legal guardian, who provides the relevant information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
The Hideout Salon
833 South Spring St, Unit 101
Los Angeles, CA 90014
Telephone: (323) 302-7701
Email:thehideoutdtla@gmail.com